The Fundamentals of Business Crises Management Curriculum Outline
Preparing for Business Crises
Overview/Description
Effective preparation is the key to almost any project or undertaking. This is especially true of crisis management, where you actually have to prepare for unforeseen events. This course starts by providing basic background information on business crises. The course then provides specific tools that you can use for anticipating business crises, and processes for developing crisis management capabilities in your organization.
Target Audience
Executives, managers, supervisors, public relations and communications experts, and other business professionals who want to initiate or support crisis management initiatives within their organization
Expected Duration
2.0 hours
Lesson Objectives:
Business Crisis Basics
Recognize the importance of understanding about business crises. Select examples of crises that reflect the characteristics of today's world and business environment. Match categories of business crises with their examples. Anticipating Business Crises
Recognize the value of anticipating business crises. Match the methods for analyzing business crisis vulnerabilities with their examples. Recommend the actions to take to improve an analysis of business crisis vulnerabilities in a given scenario. Match the steps for predicting business crises with their examples. Apply the model for predicting business crises in a given scenario. Developing Crisis Management Capabilities
Recognize the benefits of developing crisis management capabilities. Sequence examples of the steps for forming a crisis management team. Match the steps for developing an effective crisis management plan to their examples. Back to ListResponding to Business Crises
Overview/Description
Your company may have a crisis. If so, what will it do? Your company's crisis preparations are now put to the test--a real test. Knowing how to respond to a crisis is vital to your company's well-being. It could mean the difference between your company surviving or not. In this course, you'll learn how to respond to business crises. There are three fundamental phases to crisis response: detection, reaction, and management. How well your company deals with each phase will determine whether the crisis is handled or grows out-of-control.
Target Audience
Executives, managers, supervisors, public relations and communications experts, and other business professionals who want to initiate or support crisis management initiatives within their organization
Expected Duration
3.0 hours
Lesson Objectives:
Detecting Business Crises
Recognize the benefits of detecting business crises. Identify examples of each of the steps in detecting business crisis signals. Recommend what to do to ensure that business crisis signals are being effectively handled in a given scenario. Reacting to Business Crises
Recognize the benefits of effectively reacting to business crises. Match the questions to ask to determine the initial state of a business crisis with the corresponding examples. Ask snapshot questions to determine the initial state of a business crisis in a given scenario. Match the steps for clarifying a crisis with examples. Apply the steps of clarifying a crisis in a given scenario. Managing Business Crises
Recognize the value of effectively managing business crises. Match steps for putting a crisis management team into action with the corresponding examples. Apply the steps for putting a crisis management team into action in a given scenario. Identify examples of the steps in the crisis management process. Apply the steps in the crisis management process in a given scenario. Back to ListRecovering from Business Crises
Overview/Description
The crisis is contained and being effectively managed. Now it's time to move on. The first steps deal with communicating--to your employees and to the outside world. How and what you communicate can have significant repercussions. Miscommunication, or misleading communication, can actually lead to another kind of crisis. With the right intentions and actions, your communications can help to establish trust and convey the message that your organization does have the crisis handled. Once communication is handled, it's time for recovery and moving on. The last step is to learn from the crisis and prepare for the future using the knowledge and experience that your organization has now gained.
Target Audience
Executives, managers, supervisors, public relations and communications experts, and other business professionals who want to initiate or support crisis management initiatives within their organizations
Expected Duration
2.0 hours
Lesson Objectives:
Communicating about a Crisis
Recognize the benefits of effectively communicating about a business crisis. Match the elements of a crisis communication plan with corresponding examples. Identify examples of the guidelines for communicating with employees about a crisis. Apply the guidelines for communicating with employees about a crisis in a given scenario. Identify examples of the guidelines for communicating with the media about a crisis. Apply the guidelines for communicating with the media about a crisis in a given scenario. Recovering from a Crisis and Moving Ahead
Recognize the value of recovering from a business crisis. Identify examples of the elements of a crisis recovery plan. Sequence examples of the steps for planning for a future crisis. Apply the steps for planning for a future crisis in a given scenario. Back to ListBusiness Crisis Management Simulation
Overview/Description
You're the director of operations and the leader of the crisis management team for Sunshine Cruise Lines. There's a fire on board one of the company's ships during a passenger cruise, and you'll need to manage this crisis swiftly and effectively. To begin, you'll need to take a snapshot of the situation by communicating with the safety officer on board the ship. Then, after clarifying the crisis and determining whether to activate the crisis management team, you'll need to manage the situation effectively. A significant part of this will involve communicating with the media about the situation. Your actions will largely determine whether Sunshine Cruise Lines can make a full recovery from the crisis. This simulation is based on the SkillSoft series The Fundamentals of Business Crisis Management and contains links to the following courses: MGMT0172 and MGMT0173.
Target Audience
Executives, managers, supervisors, public relations and communications experts, and other business professionals who want to initiate or support crisis management initiatives within their organization.
Expected Duration
0.5 hours
Lesson Objectives:
Business Crisis Management Simulation
Taking a snapshot of the situation. Clarifying the crisis. Putting the crisis team into action. Managing the crisis. Communicating with the media. Back to List
The Fundamentals of Business Crises Management
This self-paced online training course introduces managers to the essential concepts of The Fundamentals of Business
Crises Management, knowing how to respond to a crisis is vital to your company’s well-being. It could mean the difference
between your company surviving or not. Effective preparation is the key to almost any project or undertaking. This is
especially true of crisis management, where you actually have to prepare for unforeseen events.
When the crisis is contained and managed effectively, it's time to move on. The first steps deal with communicating
with your employees and the outside world. How and what you communicate can have significant repercussions. Miscommunication
or misleading communication can actually lead to another kind of crisis. With the right intentions and actions, your
communications can help to establish trust and convey the message that your organization does have the crisis handled.
CBT Direct’s Online Fundamentals of Business Crises Management Training will provide a basic knowledge of the three
fundamental phases to crisis response: detection, reaction, and management. After taking our online course, the learner
should have a better understanding of the specific tools that you can use for anticipation business crises and processes
for developing crisis management capabilities in your organization.
Benefits of CBT Direct’s Online Business Management Training for Disaster Recovery and Crisis Management
CBT Direct boasts the most beneficial online training on the market. With CBT Direct’s online training, you have the
flexibility to study on your schedule, and with the speed and reliability of the internet, CBT Direct’s Fundamentals of
Business Crises Management training course is accessible anywhere you have an internet connection. Convenience finally
costs less with CBT Direct - the most affordable online training solution today.
The unique design of CBT Direct’s Fundamentals of Business Crises Management course emphasizes learner initiative,
self-management and experiential learning. CBT Direct’s online course design begins with the definition of user-focused
performance objectives and then proceeds to the selection and implementation of instructional strategies and learning
activities appropriate for those objectives. This effective instruction model for CBT Direct’s Fundamentals of Business
Crises Management training course ensures the greatest level of comprehension and retention.
Who Benefits from CBT Direct’s Online Business Management Training for Disaster Recovery and Crisis Management?
CBT Direct’s online business crises management course would be beneficial for executives, managers, supervisors,
public relations and communications experts, and other business professionals who want to initiate or support crisis
management initiatives within their organization. This course would also be helpful for business managers and business
professionals at any level or individuals looking to start their own business.
What Professionals Will Learn from CBT Direct’s Online Business Management Training for Disaster Recovery and Crisis Management
CBT Direct’s online training course starts by providing basic background information on business crises. The course then
provides specific tools that you can use for anticipating business crises, and processes for developing crisis management
capabilities in your organization.
Click here to see a detailed curriculum outline.
In this self-paced online training course, you'll learn how to respond to business crises. There are three fundamental
phases to crisis response: detection, reaction, and management. How well your company deals with each phase will determine
whether the crisis is handled or grows out-of-control.
This course explores the steps you should take once the crisis has been contained or effectively managed. Learners will
examine how communication can help to establish trust and convey the message that your organization has the crisis under
control. Finally, this course explores, learning from the crisis and prepare for the future using the knowledge and
experience that your organization has now gained.
The Fundamentals of Business Crises Management
